Thriving Leader author and coach, Claire Grey, once posted herself holding a post it note with 9 on it. She had a big smile and reveled in the fact she scored a 9 out of 10 as a Net Promoter Score (NPS). The Net Promoter Score is the accumulative ranking (1 to 10) from participants at a workshop to the question, “Would you recommend this workshop to a friend?”
The answer is quite powerful as it depends on many factors. Or does it?I think it depends on two factors. Both of which are controlled by the presenter.
Engagement- The amount of time the participants were engaged.
Productivity- The amount of content that was relevant to the participants.
If a presenter can achieve these two goals, then the participant would freely recommend the workshop.
After completing the Effective Communication workshop with the fabulous people from Fluor Corporation, I asked three questions:
1. If someone was wanting to be more effective with their communication, would you recommend this workshop?
2. Were you engaged during the workshop?
3. Was the workshop a productive use of your time?
They came back with:
Recommend– 9
Engaged– 9.5
Productive– 9
I believe the combination of all three questions is your REP score– Reputation Score. Every time you meet with others to inspire, persuade or educate, your reputation is on show.
In relation to in house meetings, the 'recommend' question is not a necessary metric as participants are invite only and content is relevant to the issue. However, if you used the same NPS question as a reflection prompt, then it may stimulate self-awareness and begin a journey of delivering more engaging and productive meetings. May be even enhance your reputation.
You could still ask the engagement and productive questions to receive reflective and sometimes confronting feedback.
Just imagine a consistent engaged and productive score of 9 and above. The culture would start to trend in the right direction towards you achieving the organisation’s vision and purpose.
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